Air It Cool Heating and Air Conditioning

Reviews

• Ana Esquivel

  Feb, 16 2018
  ★ ☆ ☆ ☆ ☆
  Don’t like to share negative experiences but strongly feel the need to make an exception. Highly disappointed with the service I received this morning from Gary (technician) at Air It Cool. When we spoke yesterday afternoon we agreed he would be at my home at 10am this morning. I received a call saying he would be arriving an hour late due to traffic; one hour became two hours. He arrived at noon. Although I am generally ok with the tardiness, most companies I have dealt with in the past acknowledge their customers frustration by reducing their service fees accordingly (especially when the customer as such in this case will potentially be spending $6,000+ in the near future with the company). When I questioned Gary if there could be a deduction on the service fee he was very rude and highly unprofessional. He proceeded to place blame on me for living in Davenport, just on the edge on their service area.
  
  Air It Cool - if you do not wish to service Davenport because it is on the edge of Polk or do not have someone local then kindly turn down the business in this area.

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